Warranty & Refund&Return

Refund,Return,Replacements

All products have long time aging test before delivery.Make sure the best quality control.However.

If pens still meet quality problem.Feel free message us any time,there is contact way on website.Email or whatsapp or FB.

we will reply you within 24 hours.

We only initiate the refund, return or replacement process in cases such as given below:

Received Wrong Product

Missing Product in Order Damaged Product The information about the issue should be made within 30 days of the delivery date. After this period, if no problem is reported, we will confirm the transaction as closed. Buyer's Simple Remorse A refund is available when the customer contacts us regarding returning items within 30 days of the delivery date. We can accept the products back if they are unopened, undamaged, and in original packaging. The return cost won’t be covered by us. If you agree we will provide the return address. How to claim for refund if product doesn’t result in desired outcome? Plasmapenkiya receiving baseless claims for refunds and replacements lately, therefore please be advised that all products are sold on plasmapenkiya are intended for use by medical professionals. In case of wrong or improper usage by unskilled or uncertified person, which might result undesired performance and outcome, Plasmapenkiya does not bear any responsibility in relation with product performance. To claim for refund, Plasmapenkiya requires to provide full video recording of unpacking and procedure done with given product, which supports customer’s claim and help identify cause of the problem. If video recording is not provided, no refund is available.

Received a damaged box

All products are well packed and shipped on our side. Unfortunately, we cannot control shipping companies, and can't compensate from the reason why the box is damaged. When you received a damaged package but the product inside the box is not damaged it does not count as a damaged item. Thus, there is no refund/store credit/replacement. When the product inside the box is damaged, then we can accept claims.

Acceptance Of The Goods 

The buyer shall be deemed to have accepted the goods 24 hours after delivery to the buyer. The buyer shall carry out a thorough inspection of the goods as soon as practically possible of delivery, and shall give verbal or emailed notification to the seller on the day of delivery of the goods any defects which a reasonable examination would have revealed. Where the buyer has accepted, or has been deemed to have accepted the goods the buyer shall not be entitled to reject goods which are not in accordance with this statement.